China Post: 86 10 11185 EMS: 86 10 11183

EMS delivery

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Tracking EA542404849CN has finally arrived in the UK but it has taken a VERY long time, how do I complain to China Post? I am not calling to China due to the cost so does China Post EMS have an email for complaints? I paid extra for EMS but it is a very disappointing service.

1 Answer(s)

user
Hi 0111000,

Is it an order from a seller in China? If so, you need to contact the seller to reflect the problem. Shipping is taking longer due to the pandemic. The delivery time for EMS packages couldn't be guaranteed now. It may be delayed. The seller should let you know this.

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