Courier isn’t calling before the delivery

Asked by Anastasia | 5/5/2019 7:47:49 AM

Hi, why EMS courier doesn’t call before the delivery? On tracking website it says that delivery was attempted on 2th of may and now the parcel is held at the office. Why no one called before the delivery? People don't sit next to the door 24/7 to get the parcel. How to get it delivered again? Thanks

1 Answer(s)

Daisy 5/5/2019 5:43:28 PM

Hi Anastasia,

Is the delivery address in China? If so, you need to call EMS service number 11183 (then 8 for English service) to confirm your phone number and ask for a re-delivery.

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