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Courier isn’t calling before the delivery

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Hi, why EMS courier doesn’t call before the delivery? On tracking website it says that delivery was attempted on 2th of may and now the parcel is held at the office. Why no one called before the delivery? People don't sit next to the door 24/7 to get the parcel. How to get it delivered again? Thanks

You may get the answer from the following articles:

Why can't I track my China Post package?
Why Do I Receive A Package from China That I Didn't Order?
What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

user
Hi Anastasia,

Is the delivery address in China? If so, you need to call EMS service number 11183 (then 8 for English service) to confirm your phone number and ask for a re-delivery.

Related Questions

Courier isn’t calling before the delivery (1 reply)

Hi, why EMS courier doesn’t call before the delivery? On tracking website it says that delivery was attempted on 2th of may and now the parcel is held at the office. Why no one called before the delivery? People don't sit next to the door 24/7 to get the parcel. How to get it delivered again? Thanks

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The courier you said delivered my parcel isn't a UK courier so can you please chase this up and send my the correct courier

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