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Delivered to the carrier for transportation then no further updates EV944250426C

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Hello,
My parcel EV944250426CN was delivered to the carrier for transportation on 18 November, but there have been no further updates in 16 days. I was sent 4 parcels during the same time, 3 arrived very quickly with the tracking updates being updated every 1-2 days, but with this parcel there has been no update for 16 days. I have been told to contact the French post office, but they tell me it has not arrived in France yet. Is there anyway to get an update of where this parcel is? At what point is the parcel considered lost, 1 month, 2 months, 1 year?

Thank you for your help.

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1 Answer(s)

Hi Narcissus,

Shipping is taking longer due to the pandemic. The delivery time for EMS packages couldn't be guaranteed now. It may be delayed. You need to wait for more days to get update. If it couldn't be delivered in two months, it's not normal.

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