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My order states delivered but where to X

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
How long does it take to ship via China Post?
Wrong parcel address. How to change it?

1 Answer(s)

user
Hi Helen King,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. The seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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