EMS customs status

Asked by thongle91 | 2/28/2020 1:36:04 PM

Hi, my tracking number is: EB713564027CN
The last update was on February 26th. Can you take a look and tell me if my package has successfully passed China customs check or not? It is my first time shipping EMS so I don't know which status means passing through China customs. Thank you !!

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2 Answer(s)

Daisy 2/28/2020 8:50:30 PM

Hi thongle91,

It has pass the customs check and has already left China. It's in transit to the US now. You can not know the exact situation when it's in the middle locations. It usually takes about 7-10 days (after it left China) to reach and there will be further update when it arrives.

SFRay 4/27/2020 8:28:35 PM

I am trying desperately to find out the status of my EMS parcel # EA505164716CN. When I go to the EMS website to track the parcel, it shows that the parcel was dispatched from the GuangDong Shi 51040034 sorting center on three separate occasions; 2020-04-19 03:03:05, 2020-04-24 05:54:52 and 2020-04-26 03:03:25. We made an inquiry with the 11183 call center and received this message: Dear Customer, Regarding your email: EA505164716CN This item is affected by the global development of the epidemic, International transport capacity is tight, multiple routes limited capacity, has been no flight delivery, the package is expected to arrange shipment in 2-3 weeks, Please be patient, if you have any objection, please call us: 02038181576. The duty time is: 09:00-12:00 13:30-18:00.

We then made an inquiry with the local post office that the parcel was mailed from and was told that the parcel was placed on the plane manifest on the aft-mentioned 2020-04-26 date. This same office told us that the first delay 2030-04-24 was due to a error in someone re-entering the data. Then on 2030-04-26 we were told that the parcel was opened by China customs on the three dates mentioned causing delay.

When choosing this mailer service, we were told that at most it would take no more than 8 days to reach the USA. It’s now been 11 days and we’re unsure if it left China. Additionally, if there is an legitimate problem with service delays due to the global development of the epidemic, why weren’t we told of this problem when we initially mailed out the parcel? We could have made a better choice in choosing the service provider. Thank you in advance for any assistance.

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