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Have not recieved my item.


I purchased an item and it's been nearly a month since and still have not recieved it.
Did it get lost or never shipped?

Tracking number: LW510897317CN

3 Answer(s)

Hi Jaywaveyfeliz,

It's not lost. Your package has left China in late February and is in transit to the US now. You can not know the exact situation when it's in the middle locations. It usually takes about 20-40 days (after it left China) to reach and there will be further update when it arrives.

Number: LW510897317CN
Package status: In transit
Country: China -> United States
2020-02-21 09:42, Hangzhou, delivered to air transport
2020-02-21 07:58, Hangzhou, arriving at Hangzhou Exchange Station (via transfer)
2020-02-20 23:38, Jinhua City, leaving Yiwu International Processing Center, the next stop , Hangzhou Exchange Station
2020-02-19 19:09, Jinhua City, Yiwu International Processing Center has been exported directly sealed
2020-02-19 12:55, Jinhua City, arriving at Yiwu International Processing Center
2020-02-19 01:19, Jinhua City, leaving Yiwu Cross-Border, next stop , Yiwu International Processing Center
2020-02-18 17:00, Jinhua City, Yiwu Cross-Border has received
2020-02-18 09:59, Logistics order created
Kindly ask for notification of where my package is.
According to VOVA on May 9th sent. and was forwarded to the International Processing Center on 13.5.20, since then in transit.
Tracking number: UP743387396CN
May 9, 2020 11:04 am China Post
Logistics order has been created
May 12, 2020 6:53 pm China Post
Receive, investors: 马殿菊
Yiwu International Parcel Acceptance and Delivery Center
May 12, 2020 11:25 pm China Post
Go to Yiwu International next station
Yiwu International Parcel Acceptance and Delivery Center
May 13, 2020 12:49 AM China Post
Yiwu Sihai Avenue processing center
May 13, 2020 8:00 AM China Post
Go to Yiwu International Processing Center next station
Yiwu Sihai Avenue processing center

Thank you very much for your message
Best regards
Karl Wegerer
Hi Karl Wegerer,

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China. So, you can't get more update after May 13. It usually takes about 40-60 days to be delivered. If you couldn't get it in time, contact the seller to give you a solution.

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