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held by custom

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status show that my parcel is being held by custom (等待用户缴税) can kindly advise waht i should do so that the receiver can received the parcel without paying the duties n tax. can i pay the duties n tax n can i know what will the cost be?

4 Answer(s)

user
Hi kelly ng,

You can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program(微信小程序). Then, click '缴纳税款' to check the cost and pay if you are the receiver. If no, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card.
user
Hi Daisy
Appreciate your reply. The issue now is i have tried to login to the 帮他人缴税 but my is singapore contact no ot doesnt allow me to. If no action is being taken by the receiver, will the parcel be send back to me to singapore?
user
Hi Daisy
Is there any way of me contacting the custom with regards to the issue. Kindly advise.
Thank you
user
Hi kelly ng,

It's hard for you to contact the customs from Singapore. You need to require the receiver in China to help contact and require a return back to Singapore if you want.

Related Questions

Package held by custom (2 replies)

My package is held by custom since 3/9/2021 in Beijing. My tracking number is RC721851020SG. What’s the issue and how long will it to clear the custom? My package is meant to deliver Guangzhou. Please kindly advice. Thank you so much

Held by custom (0 reply)

几天了。到现在还是显示 held by custom 请问 中国邮政的电话号码是什么 我想打电话去询问。我的 tracking 号码。RC775906353SG

Held by custom RT173889497SG (1 reply)

Hello,
My package is held by custom. Is there anything I should do to get it released to the recipient?

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