EH014713704US package held in customs

Asked by R Berger | 6/22/2020 7:23:53 AM

HI! Can you tell me why it says:
Your item is being held in Customs at 9:55 pm on June 21, 2020 in GUANGZHOU EMS, CHINA.

Tracking Number: EH014713704US

This is a return purchase that I'm sending back.

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11 Answer(s)

Daisy 6/24/2020 3:46:44 AM

Hi R Berger,

You's better wait for more days to see it's released. It's waiting the customs' check now.

R Berger 6/30/2020 7:38:29 AM

The receiver paid the taxes for the package with tracking number EH014713704US why is it still by Customs? When will the company get it?

Daisy 7/1/2020 7:36:37 PM

Hi R Berger,

It was delivered today by the postman in Guangzhou but the recipient couldn't be get connected through phone. You'd better let the receipient call the postman's phone 18988900323 to get it as soon as possible.

Number: EH014713704US
Package status: Undelivered
Country: United States -> China
2020-07-01 12:18, Guangzhou City, Guangzhou Panyu District Lushan Business Department delivery results feedback - not properly cast, notes (not contacted on the recipient, arrange re-casting), delivery staff: Huang Yu, telephone: 18988900323
2020-07-01 08:50, Guangzhou City, Guangzhou Panyu District Lushan Business Department arrangement delivery, delivery staff: Huang Yu, tel: 18988900323, The Department of Investment: 020-84893934
2020-07-01 08:14, Guangzhou City, arrived in The Lushan Business Department of Panyu District, Guangzhou City
2020-07-01 06:10, Guangzhou City, leaving the "Guangzhou Airport North Processing Center" and the next stop ,Guangzhou Panyu District Lushan Business Department( via transfer)
2020-06-30 17:55, Guangzhou City, arriving at the Guangzhou Airport North Processing Center (via transfer)
2020-06-30 13:41, Guangzhou, Import Customs Release
2020-06-21 21:55, Guangzhou, Import Customs Remainpending for Inspection
2020-06-21 10:30, Guangzhou, sent to import customs
2020-06-08 18:04, New York, Departure from The Overseas Export Swap Bureau (not yet arriving at China Post)
2020-06-08 17:59, New York, Arriving at The Offshore Export Swap
2020-06-07 19:01, U.S., Customs Clearance
2020-06-07 19:01, U.S., sent to Customs Outside
2020-06-02 16:25, United States, United States of America

beryll 10/23/2020 5:10:22 AM

Both my packages sending to Guangzhou with the tracking no: LA001945483HK, LA001846517HK, may i know the reason why it's being held by customs when will it release?
Thank you.

Audrey 10/27/2020 6:34:57 PM

I too have had a package stuck in customs in GUANGZHOU, CHINA since September 6th, 2020. I have no clue why it's still there, it's just to exchange a ring for tge correct size. When will it be let go?

Reynaldo 11/16/2020 2:58:46 AM


Hi good day my parcel is held by customs on Novembe 5 until now theres no updates. May i know why my parcel heldby customs? Please process my parcel thank you.

delnomad 11/20/2020 7:50:56 AM

My package (RL792654527IE) has "Your delivery is being assessed by customs in CHINA" since 4th of November. This is a return package to the seller, which sent be wrong device model. How long it is going to take for the Chince customs to sort it out?
Thanks in advance,

Aleja 12/16/2020 10:37:25 AM

My return package said: Your item is being held in Customs at 2:20 pm on November 25, 2020 in GUANGZHOU, CHINA. my Tracking Number: LH117459685US. Why it is held and what I have to do ?

Daisy 12/17/2020 9:00:02 PM

Hi Aleja,

It may need the receiver to declare. You need to let the receiver in China call China customs service number 12360 to check what he needs to do to get it released.

Crystal Griffin 1/14/2021 6:25:50 AM

Hi, Can you please tell me why my return package, tracking number LH124138430US is being held in customs in China? The package shows being held since December 28, 2020.
Thank you!

Daisy 1/17/2021 10:05:44 PM

Hi Crystal Griffin,

It should be waiting the receiver in China to declare to the customs. You'd better contact the receiver to ask if he has received any notice from the customs.

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