How do I pay taxes and duty

Asked by Donna Linton | 11/19/2025 2:10:47 AM

I live in Australia and I returned a package to a shop in China. The package has been sitting there for weeks and the update says it's awaiting payment of taxes and duties. The shop i'm returning to won't pay this as it's a returned item, so how can I pay for it so it can be delivered to the shop? My tracking number is LX996765912NZ

1 Answer(s)

Daisy | 11/19/2025 11:16:34 PM Reply

Hi Donna Linton,

You'd better let the receiver in China to submit it for you. The receiver can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' to finish payment.

You can also use WeChat to finish payment. Just download WeChatm sign up and then search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then click '帮他人缴税' to check how much you need to pay and finish payment. They support payment through Alipay, WeChat and bank card.

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