Can someone please help here? Seller is refusing to contact China post, package has been missing for 4 days now and I need written evidence from China post the package is lost before aloexpress will issue a refund

Hi Wayne,

It's not lost. You'd better wait for more days to get it.

Tracking Number: LZ294253956CN
Package Status: In Transit (16 days)
Country: China -> UK
2025-08-31 08:45 Airplane enters port
2025-08-31 02:15 Airline departure
2025-08-30 16:20 Airline departure
2025-08-30 12:50 Airplane enters port
2025-08-30 08:35 Airline departure
2025-08-29 10:52 Airline reception
2025-08-29 08:57 Airline reception
2025-08-29 02:29 Beijing 10130047, has been delivered to the carrier for transportation
2025-08-28 16:04 Beijing 10010200, Email left [Beijing International Exchange Bureau] and is being sent to the next station
2025-08-28 12:56 Beijing 10010200, [Beijing International Exchange Bureau] Exported directly closed
2025-08-28 12:55 Beijing 10010200, Export Customs/Released
2025-08-28 10:37 Beijing 10010200, sent to export customs
2025-08-28 03:36 Beijing 10010200, email arrived [Beijing International Exchange Bureau]
2025-08-28 02:52 Beijing 10000072, the email left [Beijing Air Post Terminal Transportation Workshop] and was being sent to the next station
2025-08-28 02:38 Beijing 10000072, email arrived [Beijing Air Post Terminal Transportation Workshop]
2025-08-28 02:21 Beijing 10000072, Your email currently requires a routine security check, so the time may be slightly delayed. Thank you for your patience and understanding.
2025-08-27 14:16 Shijiazhuang City 05080027, Email left [Shijiazhuang International Exchange Bureau] and is being sent to the next station
2025-08-27 09:57 Shijiazhuang City 05080027, Export Customs/Released
2025-08-27 09:06 Shijiazhuang City 05080027, sent to export customs
2025-08-27 06:07 Shijiazhuang City 05080027, Email arrived [Shijiazhuang International Exchange Bureau]
2025-08-27 01:32 Langfang City 06500083, the email left [Langfang Postal District Center Package Workshop of Hebei Province Delivery Department] and is being sent to the next station
2025-08-27 01:32 Langfang City 06500083, mail arrived [Hebei Provincial Delivery Department Langfang Postal District Center Package Workshop]
2025-08-19 17:57 Langfang City 06500113, the email left [Langfang Delivery Department International Customer Marketing Center] and is being sent to [Langfang Distribution]
2025-08-19 17:57 Langfang City 06500113, the email has been sorted at [Langfang City Delivery Department Express Department International Customer Marketing Center] and is ready to be sent.
2025-08-19 15:59 Langfang City 06500113, China Post has collected emails

Yes it is lost.

No movement or scanning 5 days. It was supposed to be delivered 30th August. It’s been stuck in China for over 2 weeks now?

Can someone please provide me with a phone number or way of contacting them? Seller won’t issue a refund until chinapost confirm lost

Hi my tracking number is ZA01905541701.
I rang Royal Mail and parcel force and both said the tracking number is not on their system and no goods are being scheduled to my address. I've contacted the seller they said it's China post fault , could u tell the address it's been sent to or where the parcel is as it says it's been delivered