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How to return EMS shipment from China back to Russia?

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EMS dispatch EL004503122RU from Russia did not go through customs and got stuck at a sorting center in China (51805300). In the shipment, a return to the seller of the radio-controlled toy for warranty repairs.
Salesman does not answer. Absolutely.
What to do?

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1 Answer(s)

user
Hi Alex,

According to the tracking information, it has been on the way back to Russia since July 1, 2020. You'd better contact Russia Post to check it for you.

Number: EL004503122RU
Package status: Alert
Country: Russian Federation -> China
2020-07-01 09:38 Shenzhen, return
2020-05-22 10:44 Shenzhen, the declaration information has not passed the customs audit
2020-05-17 15:54 Shenzhen, the declaration information has not passed the customs audit
2020-04-17 15:36 Shenzhen, pending the recipient to declare to the customs
2020-04-15 10:55 Shenzhen, sent to the import customs
2020-04-15 08:50 Shenzhen, to reach the Shenzhen Swap Bureau (transit)
2020-04-15 05:56 Guangzhou City, leaving the Guangzhou International Center, the next stop , Shenzhen Exchange Bureau (transit)
2020-04-14 11:09 Guangzhou City, arrived at the Guangzhou Jianggao Processing Center (transit)
2020-04-13 06:02 Beijing, leave the "Beijing Post Huangcun Station", the next stop "Guangzhou Jianggao Processing Center" (transit)
2020-04-12 01:58 Beijing, arrive at the Beijing International Tianyu Processing Center (transfer)
2020-04-11 09:40 Shenzhen City, leave the Shenzhen Processing Center, the next stop "Shenzhen Swap Bureau" (by transfer)
2020-04-10 20:17 Shenzhen City, to reach the "Shenzhen Processing Center" (transit)
2020-04-10 05:56 Beijing, Leave Beijing Terminal, Next Stop Shenzhen Processing Center (transfer)
2020-04-09 11:41 Beijing, arrive at the Beijing International Tianyu Processing Center (transfer)
2020-03-26 20:21 Novosibirsk, leaving the Foreign Export Swap Bureau (not yet arriving at China Post)
2020-03-26 11:05 Novosibirsk, to the Overseas Export Swap Bureau

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How to return EMS shipment from China back to Russia? (1 reply)

EMS dispatch EL004503122RU from Russia did not go through customs and got stuck at a sorting center in China (51805300). In the shipment, a return to the seller of the radio-controlled toy for warranty repairs.
Salesman does not answer. Absolutely.
What to do?

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