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How to return EMS shipment from China back to Russia?

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EMS dispatch EL004503122RU from Russia did not go through customs and got stuck at a sorting center in China (51805300). In the shipment, a return to the seller of the radio-controlled toy for warranty repairs.
Salesman does not answer. Absolutely.
What to do?

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1 Answer(s)

Hi Alex,

According to the tracking information, it has been on the way back to Russia since July 1, 2020. You'd better contact Russia Post to check it for you.

Number: EL004503122RU
Package status: Alert
Country: Russian Federation -> China
2020-07-01 09:38 Shenzhen, return
2020-05-22 10:44 Shenzhen, the declaration information has not passed the customs audit
2020-05-17 15:54 Shenzhen, the declaration information has not passed the customs audit
2020-04-17 15:36 Shenzhen, pending the recipient to declare to the customs
2020-04-15 10:55 Shenzhen, sent to the import customs
2020-04-15 08:50 Shenzhen, to reach the Shenzhen Swap Bureau (transit)
2020-04-15 05:56 Guangzhou City, leaving the Guangzhou International Center, the next stop , Shenzhen Exchange Bureau (transit)
2020-04-14 11:09 Guangzhou City, arrived at the Guangzhou Jianggao Processing Center (transit)
2020-04-13 06:02 Beijing, leave the "Beijing Post Huangcun Station", the next stop "Guangzhou Jianggao Processing Center" (transit)
2020-04-12 01:58 Beijing, arrive at the Beijing International Tianyu Processing Center (transfer)
2020-04-11 09:40 Shenzhen City, leave the Shenzhen Processing Center, the next stop "Shenzhen Swap Bureau" (by transfer)
2020-04-10 20:17 Shenzhen City, to reach the "Shenzhen Processing Center" (transit)
2020-04-10 05:56 Beijing, Leave Beijing Terminal, Next Stop Shenzhen Processing Center (transfer)
2020-04-09 11:41 Beijing, arrive at the Beijing International Tianyu Processing Center (transfer)
2020-03-26 20:21 Novosibirsk, leaving the Foreign Export Swap Bureau (not yet arriving at China Post)
2020-03-26 11:05 Novosibirsk, to the Overseas Export Swap Bureau

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