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Shipment stuck in Customs/ return is needed


Hello, i sent a shipment from japan to a forwarding company in china but the shipment is stuck in the customs since 8th of Nov. "no one there to pay the tax nor customs clearance"
i contacted EMS China many times about the shipment status and when it will return to the seller in japan and they told me many times that " it will return after 1 Month "

but today my shipment completes its 44 days..

without any updates and i need a help..
so please help me with this Tragedy.

3 Answer(s)

Hi Adalluqmani,

Sorry, we couldn't help you deal with the package. We could only help you where the package is.
Okay but will my package return to the sender if there is no one do the clearance or not ?

and typically after how many days ?
Hi Adalluqmani,

It usually will be stuck at the customs for a months and if no one do the clearance, it will be returned back.

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