return stuck in custom: proof of value?

Asked by Fridolin | 12/19/2023 2:33:47 AM

Hello! My return is stuck at customs (CNCANA) and fruugo.com asking me to put 5€ instead of 130€ as value of the goods. They also asked me to hand over the telephonenumber, so that customs can call them?
How can i solve this problem, so that i will be refunded with the price as expected? Best Regards!

Deliverynumber: CA125458090AT

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

0 Answer(s)

Related Questions

return stuck in custom: proof of value? (0 reply)

Package stuck at custom for more than A month (1 reply)

I return a parcel which is worth 10 dollars back to China.
It is stuck in Guangzhou customs since April 1st.
The recipient told me they cannot contact the custom because it won't change any thing.
What is going on?
LH194723189US

Parcel stuck at GuangDongShengGuangZhouShi CUSTOM 51040034 (1 reply)

Hi there,
Could you please check where my parcel is? It is currently stuck at custom and the receiver, 刘小姐 has not been contacted. It's been stuck at custom for a month now. Could you please call the receiver to pick up the parcel? The tracking number is EE203537726CA.
Thank you for your help,
Jennifer

Issue with parcel stuck at custom (1 reply)

Package stuck at custom 26 days (1 reply)

Delay in customs declaration - missing proof of value Paketnumber CA447031205AT (2 replies)

stuck at shen zhen custom (3 replies)

parcel held in guangzhou custom (3 replies)