Hi there,
Could you please check where my parcel is? It is currently stuck at custom and the receiver, 刘小姐 has not been contacted. It's been stuck at custom for a month now. Could you please call the receiver to pick up the parcel? The tracking number is EE203537726CA.
Thank you for your help,
Jennifer

Hello,
I’ve sent a parcel in august from Uk, via Royal Mail, the parcel is now stuck at custom and I don’t know the reason, the receiver refuses to contact the custom to find out, tracking number is RN428183640GB. Could you please assist and let me know what is the problem?
Thank you

Hi, my package was shipped on August 31st and has been stuck at Xi’an custom for 26 days. I missed 4 calls with 2 minutes this morning from Shanghai customs, I think it could be scam callers. I missed another 2 calls from New York in the afternoon with automated massage saying it’s being prepared to be return. I forgot to write the recipient’s phone number but it’s already in the neighboring city. So I don’t know what to do. Travelers to the city are being quarantined. Please help.