Package stuck at custom 26 days

Asked by Ann | 10/18/2022 2:18:51 PM

Hi, my package was shipped on August 31st and has been stuck at Xi’an custom for 26 days. I missed 4 calls with 2 minutes this morning from Shanghai customs, I think it could be scam callers. I missed another 2 calls from New York in the afternoon with automated massage saying it’s being prepared to be return. I forgot to write the recipient’s phone number but it’s already in the neighboring city. So I don’t know what to do. Travelers to the city are being quarantined. Please help.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 10/27/2022 1:11:49 AM Reply

Hi Ann,

As they have noticed you it will be returned back, it will be back to you later. In normal, if there is no recipient's number, it couldn't be delivered.

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