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stuck at shen zhen custom

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tracking number:LP904210106SG
please kindly advised as my parcel is stuck at shenzhen custom. This is very urgent. Please help thanks

3 Answer(s)

Hi kimberly,

You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and see if he needs to pay the tax or declare to the customs to let it released.
hi daisy,
noted, i send my receiver the declare information on when i send the parcel and the price, is that enough? or what should i send ?
Hi kimberly,

You need to ask the receiver to ask what information he needs.

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