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stuck at shen zhen custom

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tracking number:LP904210106SG
please kindly advised as my parcel is stuck at shenzhen custom. This is very urgent. Please help thanks

3 Answer(s)

user
Hi kimberly,

You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and see if he needs to pay the tax or declare to the customs to let it released.
user
hi daisy,
noted, i send my receiver the declare information on when i send the parcel and the price, is that enough? or what should i send ?
user
Hi kimberly,

You need to ask the receiver to ask what information he needs.

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