How to solve custom held up ?
Asked by Didier KESLER |
0
Hello,
Hello, my package with tracking number EW169908654FR has been held up in customs for 15 days (february 26th) due to a missing form or invoice, even though everything was properly packaged at the post office. I don't understand why it's simply an order that needs to be returned to the seller for repair! The invoice is in the package.
Best regard
Hello, my package with tracking number EW169908654FR has been held up in customs for 15 days (february 26th) due to a missing form or invoice, even though everything was properly packaged at the post office. I don't understand why it's simply an order that needs to be returned to the seller for repair! The invoice is in the package.
Best regard
1 Answer(s)
Daisy
Reply
0
Hi Didier KESLER,
It was delivered successfully on March 14. The seller has got it.
Tracking Number: EW169908654FR
Package Status: Successfully Signed for (29 days)
Country: France -> China
China Post:
2026-03-14 17:45 Shenzhen City 51812926, your mail has been collected [signed for by the mailing and receiving room of the unit]. If you have any questions, please call the courier [Wu Huiwu, Tel: 18194056401] or the complaint hotline [Tel: 13129469681]. Call me when you have something, one less time to complain, more time to be grateful. China Post will wholeheartedly take care of your entrustment, and the service hotline is 11183.
2026-03-14 10:57 Shenzhen City 51812926, the mail is being delivered. Please wait patiently, keep the phone open, and be ready to sign for receipt. If you have any questions, please call the courier [Wu Huiwu, Tel: 18194056401] or the Investment Department [Tel: 0755-89601822], service hotline 11183.
2026-03-14 08:58 Shenzhen 51812926, the email arrived at [Shenzhen Longgang Baogang Investment Department]
2026-03-14 00:45 Shenzhen 51800071, the mail has been sorted at the [Shenzhen Postal District Center Mail Processing Center] and is ready to be sent out
2026-03-13 09:28 Shenzhen 51810349, the email has left [Shenzhen International Customs Broker] and is being sent to the next stop.
2026-03-12 15:43 Shenzhen 51810349, in transit, has been shipped out of the warehouse
2026-03-12 14:21 Shenzhen 51810349, released
2026-03-09 15:56 Shenzhen 51810349, you need to submit customs declaration materials or go through return procedures
2026-02-26 10:47 Shenzhen 51810349, waiting for the recipient to submit declaration materials to the customs, [Shenzhen International Customs Broker], Tel: 0755-26755971
2026-02-25 15:33 Shenzhen 51805300, the email left [Shenzhen International Exchange Bureau, Guangdong Province] and is being sent to the next stop.
2026-02-23 09:28 Shenzhen 51805300, the mail arrived at [Shenzhen International Exchange Bureau of Guangdong Province]
2026-02-23 04:34 Guangzhou 51040034, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2026-02-23 04:34 Guangzhou 51040034, the mail arrived at [Guangzhou International Exchange Bureau]
2026-02-20 06:25 Sent to carrier
2026-02-19 11:51 Leaving the overseas export exchange bureau (not yet arriving at China Post)
2026-02-19 07:29 Arrive at the Overseas Export and Exchange Bureau
2026-02-18 22:24 【France】Received
La Poste (Colissimo):
2026-03-14 17:45 CN, Your package is delivered.
2026-03-14 10:57 CN, Your package is on its distribution site. We prepare it for delivery.
2026-03-14 06:57 CN, Your Colissimo is being processed at the local sorting site.
2026-03-13 15:23 CN, Your package is being transported to its country of destination.
2026-03-13 15:22 CN, The import/export formalities for your package have been completed and it continues to be transported.
2026-02-26 10:47 CN, The import/export formalities of your package are suspended due to a missing invoice. Our services may contact you.
2026-02-25 10:23 CN, Import/export formalities are in progress on your package.
2026-02-21 15:37 CN, Your package continues its journey to its destination territory.
2026-02-19 11:51 EN, Your package is ready to leave its shipping territory. It will be handed over to the carrier for delivery.
2026-02-19 07:29 EN, Your package is in transit on our logistics platforms.
2026-02-18 22:24 EN, Your package is in transit on our logistics platforms.
2026-02-18 17:15 EN, Your package is being transported to the logistics platform.
2026-02-17 16:43 EN, Your package was left at a postal point too late to leave today. He will leave tomorrow (excluding Sundays and public holidays).
2026-02-13 22:40 FR, Your Colissimo will soon be entrusted to us! It is being prepared by your sender.