Hello, this is Babak. Two months ago, I sent a package to my friend in Shenzhen for testing, but after two months it is still stuck in customs, and unfortunately, despite many follow-ups, I still haven't understood the reason. I haven't even been told when my package will be returned. Please contact me. Thank you.
Tracking number: EL959504630IR

I purchased a duvet set from an English retailer that I was unaware was to be delivered from China. The goods arrived on 28.4.24 and were unsuitable. I, therefore, returned the items by Royal Mail on 7 May 24 and have been tracking and chasing ever since. The parcel has not yet been returned to the supplier, being stuck in Customs in Souzhou. I now know that I should have been advised by the Post Office that a completed customs form should have been attached to the parcel, which it was not as unaware. I suspect this is why the parcel is still noted as held in customs when I track it. My problem is how do I rectify this with Chinese customs to enable return and refund to the supply. Any advice/help very gratefully received please.

Hello, I was unaware that someone overseas was sending me a package until they told me they sent me a surprise. I recently moved and will need to either have the packages forwarded or I'll need to know when they'll be delivered so I can pick them up. Is there any way I can do this?

Thank you