I have not received my order from your establishment

Asked by [email protected] | 5/7/2026 6:53:18 PM

Your app says that it has been delivered. The problem is where was it delivered to. Please 🙏 help me out. I really would appreciate it. I need information about my purchase

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 5/7/2026 7:57:37 PM Reply

Hi seancarmichael528,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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