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I think my package is lost


I have 3 packages coming but they have all stopped being tracked and I am concerned that they have become lost. Could you please help?

The 3 tracking numbers are:

My concern is that the last time LZ227334745CN was tracked was on the 05th of August, which was over 2 weeks ago. As you can understand I am concerned as to where this package is.

My other 2 packages have also not been tracked for a week.

If you could let me know what this means, that would be much appreciated.

1 Answer(s)

Hi Taylor,

LZ227334745CN and LZ245695833CN was delivered by airline on August 5 and August 14 seperately. It usually takes about 30-60 days to have update showing it arrives in Australia after it was delivered by airline. You'd better wait for more days to get update.

LZ238754258CN is not normal. According to the latest tracking information, it will be returned back. You need to track it in the following days to see if it will be returned to the seller or sent again. If it's back to the seller, contact the seller to give you a solution as soon as possible.

Number: LZ238754258CN
Package status: In transit
Country: China -> Australia
2020-08-13 13:38, Shanghai, return.
2020-08-12 18:49, Shanghai, has been handed over to the airline transport.
2020-08-11 14:03, Shanghai, Arrival at Shanghai Exchange Station (transit)
2020-08-10 15:52, Guangzhou City, Leaving Guangzhou International Center, Next Stop Shanghai Exchange Station (transit)
2020-08-09 13:58, Guangzhou City, "Guangzhou International Center" has been exported straight seal.
2020-08-08 22:12, Foshan City, Arrive at Foshan Shunde Mail Processing Center
2020-08-08 22:10, Foshan City, leave the "Daliang International E-commerce Business Department", the next stop , Foshan Shunde Mail Processing Center
2020-08-08 01:33, Foshan City, "Daliang International E-commerce Business Department" has received

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