Import/export formalities - EW170952567FR
Asked by HILT |
0
Hello,
The tracking for my parcel says: “Import/export formalities have been suspended due to a missing invoice.” Could you please tell me exactly which document is required and to which email address I should send it in order to release the parcel?
Thank you.
The tracking for my parcel says: “Import/export formalities have been suspended due to a missing invoice.” Could you please tell me exactly which document is required and to which email address I should send it in order to release the parcel?
Thank you.
1 Answer(s)
Daisy
Reply
0
Hi HILT,
I understand your concern about your parcel (EW170952567FR) being held due to a missing invoice. Based on the tracking information, this is a customs issue that requires specific documentation to be resolved.
The required document is a commercial invoice. This is a non-negotiable requirement for customs clearance, as it provides the necessary details about the shipment's contents and value .
Here is the specific information you need to include on the invoice:
Sender and Receiver Details: Complete names and addresses for both you and the sender.
Detailed Description of Goods: A clear description of what is inside the package.
Quantity and Weight: The number of items and the total weight of the shipment.
Value of Goods: The declared value of the contents. This should match any purchase invoice you have .
Regarding where to send this document, I recommend you contact Chronopost/La Poste customer service directly. They can provide you with the correct email address or upload portal for your specific case.
For Professional Sellers (if you are the sender): The contact email for claims and documentation is often [email protected] . You can also submit documents through a professional account portal .
For Recipients (if you are waiting for the parcel): You should contact the general La Poste customer service. In France, you can reach them at 3631 (Monday-Friday, 8:30 AM-7 PM; Saturday, 8:30 AM-1 PM) . For international inquiries, you can try +33 810 821 821 .
It is crucial to provide a clear, legible copy of the invoice, preferably in PDF or JPEG format, to avoid further delays .
You can also provide it to the receiver in China and require the receiver to submit it for you in China.
Tracking Number: EW170952567FR
Package Status: In Transit (9 days)
Country: France -> China
China Post:
2026-03-23 15:36 Xiamen City 36100175, waiting for the recipient to submit declaration materials to the customs, [International Customs Brokerage in Xiamen, Fujian Province], Tel: 0592-5680290
2026-03-23 04:11 Xiamen City 36100071, the mail has left [Xiamen Postal District Center Mail Processing Center] and is being sent to the next stop.
2026-03-23 01:09 Xiamen City 36100071, the mail has been sorted at the [Xiamen Postal District Center Mail Processing Center] and is ready to be sent out
2026-03-23 01:09 Xiamen City 36100071, the mail arrives at [Xiamen Postal District Center Mail Processing Center]
2026-03-22 23:56 Xiamen City 36102198, the email has left [Xiamen Aviation Center] and is being sent to the next stop.
2026-03-22 23:38 Xiamen City 36102198, the mail arrived at [Xiamen Aviation Center]
2026-03-22 20:56 Xiamen City 36102198, the mail arrived at [Xiamen City] and is ready to be sent to [Xiamen City Aviation Center]
2026-03-22 19:14 Shanghai 20160025, the mail has been flown from [Shanghai] to [Xiamen]
2026-03-22 13:41 Shanghai 20160025, the mail has left [Shanghai Honghang Packaging Workshop] and is being sent to the terminal for security inspection
2026-03-22 13:23 Shanghai 20160025, the email arrived at [Shanghai Honghang Packaging Workshop]
2026-03-22 10:46 Shanghai 20120300, the email left [Shanghai International Exchange Bureau] and is being sent to the next stop.
2026-03-22 10:46 Shanghai 20120300, the email arrived at [Shanghai Bureau of International Exchange]
2026-03-19 11:32 Sent to carrier
2026-03-18 19:54 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2026-03-18 18:37 Arrive at the Overseas Export and Exchange Bureau
2026-03-17 09:42 【France】Received
La Poste (Colissimo):
2026-03-23 15:36 CN, The import/export formalities of your package are suspended due to a missing invoice. Our services may contact you.
2026-03-23 08:51 CN, Import/export formalities are in progress on your package.
2026-03-21 21:08 CN, Your package continues its journey to its destination territory.
2026-03-18 19:54 EN, Your package is ready to leave its shipping territory. It will be handed over to the carrier for delivery.
2026-03-18 16:27 EN, Your package is in transit on our logistics platforms.
2026-03-17 21:47 EN, Your package is in transit on our logistics platforms.
2026-03-17 09:42 EN, Your package has been dropped off at a postal point.
2026-03-17 09:37 FR, Your Colissimo will soon be entrusted to us! It is being prepared by your sender.