Hi,
it's about my parcel EW168392625FR. What I know : "Les formalités import/export de votre colis sont suspendues en raison d'une facture manquante. Nos services peuvent être amenés à vous contacter." The only proof of purchase I've was on the parcel. Nobody has contacted me. But the parcel didn't arrived. What shuld I do?

Parcel number EW143426371FR
Hello, I have a package for ALIBABA which contains a video surveillance camera. This package is stuck at customs and there is the following message: "CN, The import/export formalities of your package are suspended due to a missing invoice. Our services may contact you."
I would like to send you the invoice for the camera. How can I send it to you?
THANKS

Hello Sir / Madam,
The parcel has been suspended at the custom office since March 19th, it is a parcel sent from France to China, I bought the product inside for my family, the transporter in France said the parcel was suspended because the invoice is not attached to the parcel, the merchant who sent the parcel in France said the invoice was with the parcel, if you can tell me the procedure to follow I can ask them to send you the invoice. Looking forward to hearing from you soon for the instructions, thanks a lot :)