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international letter is not delivered to the recipient in China

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Hello.
Mail number: RO149976575RU.
I am the sender of the letter.
What is required to receive a letter?
The recipient is unable to provide documents, she does not have a computer and she is an illiterate person.
Sincerely.

1 Answer(s)

Hi Yuliya Ryzhikova,

The customs require the receipient to submit the document. You'd better let her ask someone for help to submit. Or, it will be returned back.

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