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Is my package lost?

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Hello, I'm from Thailand. I ordered an item from China, the seller posted it on late September with Chinapost. Now I haven't got the package yet. I tried tracking it with 17track, Chinapost track, and track in this website, they all said that the package was delivered while the last place it was tracked is in Shianghai. I wonder if my package is lost or unable to ship. The package number is CP447046213CN

2 Answer(s)

user
Hi Panich T,

CP447046213CN didn't pass the customs check and was returned back to the seller. The seller has got it on October 10. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

CP447046213CN:
2021-10-10 12:49 Shanghai, signed, signed by: released into a circle, delivery bureau: Xinhua Road Post Branch
2021-10-09 15:27 Shanghai, signed, other: receiving and sending bureau, delivery staff: Cui Liyan, telephone: 15800767357
2021-10-09 14:54 Shanghai, "Post Changning District Xinhua Road Delivery" arrangement delivery, delivery: Cui Liyan, telephone: 15800767357, the delivery department phone: 021-62816982
2021-10-09 14:53 Shanghai, Arriving at Xinhua Road Delivery in Changning District, Post office
2021-10-09 13:03 Shanghai, leaving the Shanghai Tailu Newspaper Processing Sub-center, the next stop ( Post Changning District Xinhua Road Delivery)
2021-10-07 15:18 Shanghai, sent to import customs
2021-10-07 15:18 Shanghai, import customs release
2021-10-02 16:11 Shanghai, Arriving at the Shanghai Zhongchun Road Treatment Center
2021-10-02 13:27 Shanghai, flight arrival
2021-10-02 11:36 Guangzhou, flight departure
2021-10-02 11:23 Guangzhou City, leaving the Guangzhou Aviation Center, the next stop , Shanghai Zhongchun Road Processing Center (via)
2021-09-29 09:10 Guangzhou City, Arriving at Guangzhou Aviation Center (via)
2021-09-29 08:29 Guangzhou, flight arrival
2021-09-29 06:38 Shanghai, flight departure
2021-09-29 05:54 Shanghai, Leaving the Shanghai Jiamin Processing Center, Next Stop
2021-09-26 19:00 Shanghai, Arriving at the Shanghai Wanggang Mail Processing Center
2021-09-26 17:31 Shanghai, Leaving the Post Office of Xinhua Road, Next Stop, Shanghai Wanggang
2021-09-26 15:38 Shanghai, Xinhua Road Post Office has received the delivery
2021-09-26 03:38 Shanghai, Xinhua Road Post Office has received the delivery
user
Hello, I've contacted to the seller since 23Nov but they haven't response until now. I think they won't take any respponsibility. Would you please give me an advice what should I do? I paid for the item in a large amount.

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