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Is my returned parcel lost?

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When I track my parcel it says that it was returned to the sender but the sender keeps telling me that they didn't receive it yet. Is my parcel lost or is the sender lying to me?
Tracking number: EV015191394CN

1 Answer(s)

user
Hi Hiba,

The seller should have got it. It was delivered successfully on April 29. You need to require the seller to refund you.

Number: EV015191394CN
Package status: Alert
Country: China -> Morocco
2022-04-29 18:59 Dongguan City, return to the proper delivery
2022-04-29 18:59 Dongguan City, [Tangxia International Sales Department] Arrange delivery, delivery staff: Tan Zhiping, Tel: 13686693401, Investment Department Tel: 18607698864
2022-04-29 18:58 Dongguan City, Arriving at 【Tangxia International Business Department】
2022-04-29 15:29 Dongguan City, Leave 【Dongguan Express Processing Center】,Next stop【Tangxia International Business Department】
2022-04-28 15:16 Dongguan City, import customs clearance
2022-04-28 15:16 Dongguan City, sent to the import customs
2022-04-27 13:43 Dongguan City, Arriving at 【Dongguan Express Processing Center】
2022-04-27 13:43 Guangzhou, Depart from 【Guangzhou International Mail Processing Center】,Next stop【Dongguan Express Processing Center】 (transit)
2022-04-26 09:17 Guangzhou City, import customs clearance
2022-04-25 22:19 Guangzhou, [Guangzhou International Mail Processing Center] returned, Remarks: Security inspection return
2022-04-25 10:53 Guangzhou City, [Guangzhou International Mail Exchange Station] returned
2022-04-25 10:50 Guangzhou City, has been handed over to the carrier for transportation
2022-04-23 22:26 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-04-23 22:25 Guangzhou, [Guangzhou International Mail Processing Center] returned, Remarks: Security inspection return
2022-04-23 11:26 Guangzhou City, [Guangzhou International Mail Exchange Station] returned
2022-04-23 11:26 Guangzhou City, has been handed over to the carrier for transportation
2022-04-13 03:54 Guangzhou, Arrive at 【Guangzhou International Mail Exchange】 (transit)
2022-04-12 22:52 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-04-12 22:52 Guangzhou, [Guangzhou International Mail Processing Center] returned, Remarks: Security inspection return
2022-04-12 09:32 Guangzhou City, [Guangzhou International Mail Exchange Station] returned
2022-04-12 09:32 Guangzhou City, has been handed over to the carrier for transportation
2022-04-11 08:45 Dongguan City, Arriving at 【Dongguan Express Processing Center】
2022-04-10 01:00 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-04-09 21:00 Dongguan City, Leave 【Dongguan Express Processing Center】,Next Stop【Guangzhou International Mail Processing Center】
2022-04-08 09:59 Guangzhou City, import customs clearance
2022-04-08 09:46 Guangzhou City, sent to the import customs
2022-04-07 22:48 Guangzhou, [Guangzhou International Mail Processing Center] returned, Remarks: Security inspection return
2022-04-07 12:39 Guangzhou City, Leave 【Guangzhou International Mail Exchange Station】,Next Stop【Guangzhou International Mail Processing Center】 (Transit)
2022-04-07 10:36 Guangzhou City, [Guangzhou International Mail Exchange Station] returned
2022-04-07 10:36 Guangzhou City, has been handed over to the carrier for transportation
2022-04-04 22:18 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-04-04 22:18 Guangzhou, [Guangzhou International Mail Processing Center] returned, Remarks: Security inspection return
2022-04-04 10:41 Guangzhou City, [Guangzhou International Mail Exchange Station] returned
2022-04-04 10:41 Guangzhou City, [Guangzhou International Mail Exchange Station] returned
2022-04-04 10:41 Guangzhou City, has been handed over to the carrier for transportation
2022-04-04 10:26 Airlines receive
2022-04-02 01:04 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-04-01 22:59 Guangzhou, Arrive at 【Guangzhou International Mail Processing Center】 (via transfer)
2022-04-01 21:04 Dongguan City, Leave 【Dongguan Express Processing Center】,Next Stop【Guangzhou International Mail Processing Center】
2022-04-01 16:32 Dongguan City, Arriving at 【Dongguan Express Processing Center】
2022-04-01 16:27 Dongguan City, Leave 【Humen Cangfu Center】,Next stop【Dongguan】
2022-04-01 10:27 Dongguan City, [Humen Warehouse Distribution Center] has been received and sent

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