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Item not delivered

Asked by Jayne Brant | 12/16/2018 1:24:56 PM

EA406539752CN tracking Id.
Email sent to me that delivery was attempted and card left. No delivery attempted and no card has been left, please could someone contact me regarding the delivery/collection of my parcel please.

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3 Answer(s)

Daisy 12/17/2018 5:41:32 AM

Hi Jayne Brant,

The last tracking information shows it waits you to pay customs charges. You'd better contact Parcelforce to ask how to get it:

2018-12-15 08:43 -- Basingstoke Depot, Awaiting payment of customs charges

Charlotte Stewart 12/17/2018 12:19:12 PM

My parcel has been stuck in Shanghai for weeks. What’s happening?

Many thanks

Daisy 12/17/2018 8:51:07 PM

Hi Charlotte Stewart,

What's the tracking number for your package?

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