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Item not delivered


EA406539752CN tracking Id.
Email sent to me that delivery was attempted and card left. No delivery attempted and no card has been left, please could someone contact me regarding the delivery/collection of my parcel please.

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3 Answer(s)

Hi Jayne Brant,

The last tracking information shows it waits you to pay customs charges. You'd better contact Parcelforce to ask how to get it:

2018-12-15 08:43 -- Basingstoke Depot, Awaiting payment of customs charges
My parcel has been stuck in Shanghai for weeks. What’s happening?

Many thanks
Hi Charlotte Stewart,

What's the tracking number for your package?

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