Hi Amy Hernaez,

According to the tracking information, ZC53702100299 was delivered on April 7. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC53702100299
Package Status: Successfully Signed for (17 days)
Country: China -> Canada
China Post:
2026-04-07 12:16 CALGARY AB CA, has been invested [CA AB CALGARY AB CA]
2026-04-07 09:04 CALGARY AB CA, outbound delivery【CA AB CALGARY AB CA】
2026-03-31 18:00 MISSISSAUGA ON CA, customs clearance in destination country completed [MISSISSAUGA ON CA]
2026-03-30 23:11 YYZ CA, arrive at【YYZ CA】
2026-03-28 15:15 HK, departure【HK】
2026-03-25 15:09 SZ GD CN, the mail leaves the processing center [SZ GD CN]
2026-03-25 15:08 SZ GD CN, mail arrives at the processing center [SZ GD CN]
2026-03-25 10:20 Shenzhen City, export customs clearance completed [Shenzhen City]
2026-03-22 13:11 Dongguan City 52310004, the email has left [International Sales Department directly under Dongguan International Company] and is being sent to [Guangshang Center]
2026-03-22 13:10 Dongguan City 52310004, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2026-03-22 09:51 Dongguan City, mail leaving the processing center [Dongguan City]
2026-03-22 09:51 Dongguan City, Mail Arrival Processing Center [Dongguan City]
2026-03-22 09:34 Dongguan City 52310004, China Post has received the mail