Item stuck at sorting centre for over 30 days

Asked by Corey | 6/11/2020 10:51:25 AM

My epacket item which I ordered at the beginning of May has been stuck on airline transport from Shanghai to UK since 12/05/2020. As this has been a month of transit, I'm becoming increasingly concerned as to if it has been lost or returned. Tracking number: LX129362485CN

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1 Answer(s)

Daisy 6/13/2020 7:27:45 PM

Hi Corey,

It's neither lost or returned. It's in transit to UK now. It usually takes about 30-60 days to have update showing it arrives in UK after it was delivered to air transport. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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