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Item stuck in tracking

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Hello, I sent a package to China through UPS from Toronto, Ontario on December 20th, 2019. I was told by the shippers that it would be delivered within 1-3 weeks. On the 30th, it reached the facility within the city that the person I sent it to be delivered to resided, then stopped moving altogether.

It has been almost a month now, and it is still stuck in "in transit/shipping". The only update was on the 9th of January, where it's made no actual progress to the destination. I need to know what's going on here, this is unnaccepatable. This is now 3 weeks past the estimated delivery time. Why won't my package move from the facility and deliver already?

The tracking number is EE201000461CA

1 Answer(s)

Hi George,

It has been retained by the customs since Jan. 9.

You'd better contact the recipient to ask if he has received a notice about how to get it. He may need to pay for the tax.

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