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Lost package


Hello. This package has not arrived at our delivery address. Was sent from China to Cuba...but should have been delivered to Merriwa new south Wales, AUSTRALIA. Tracking number AQ422612972CN
Please advise where this package is.

Regards Paul fairfull

3 Answer(s)

Hi Paul fairfull,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. You need to contact the seller to reflect the problem and get a solution from the seller as soon as possible.
AQ422612972CN tracking number. We have gone back through PayPal who have contacted the seller who has said the package has been delivered and the company we bought it from won't communicate with us at all we have sent numerous emails with absolutely no reply from them. Their Web sites where we ordered our sons Christmas present from comes up as "no longer available"...paypal just keep saying case closed but contacting you was our last resort to try and find our sons Christmas present.

Regards Paul Fairfull
Hi Paul fairfull,

Sorry, we could only find it was delivered in Cuba on Nov.25. We are only a tracking platform. We couldn't deal with the package and couldn't find it for you. I suggest you also contact USPS to check it for you.

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