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Lost Package?

Asked by usdent98 | 8/13/2020 6:16:25 PM

Hello,
Tracking No. RV275183679CN, The shipping began on December 2019 and the package hasn't arrived. It's been 8 months and the last update was on May 12, 2020. The package left
Nanjing, arrived to Beijing, stayed a lot of time there and I don't know why it was returned to
Nanjing. What can I do? I can't contact the seller, it seems like the store doesn't exist anymore

Thank you
Emilio

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2 Answer(s)

usdent98 8/20/2020 9:27:41 AM

Hello,
Tracking No. RV275183679CN, The shipping began on December 2019 and the package hasn't arrived. It's been 8 months and the last update was on May 12, 2020. The package left
Nanjing, arrived to Beijing, stayed a lot of time there and I don't know why it was returned to
Nanjing. What can I do? I can't contact the seller, it seems like the store doesn't exist anymore

Thank you
Emilio

Daisy 8/23/2020 8:20:37 PM

Hi usdent98,

According to the tracking information, it couldn't pass the check and will be returned back to the seller. It has been rturned back to Nanjing City where the seller is located since May 12. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible. If the seller couldn't be connected, open a dispute through Paypal, or contact your bank or visa company to ask for a charge back.

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