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My own clothes 1,5 month in custom security!!!!

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EA929114794CN
Why my own clothes in custom security 1,5 month. What do I have to do to get them?

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7 Answer(s)

user
Hi Gala,

You need to contact Guangzhou customs (020-81102000) to ask what happened to it. If they are only clothes, you'd better wait for more days to see.

user
Yes, I called. But there is only Chinese language. Have any contact are speaking English?
user
Hi Gala,

Sorry, there is no English service.
user
Look , there is something wrong. I have my clothes, shoes, etc, which I urgently need. And how is custom just stopped it? Is it can be anything like that exists? It’s unbelievably wrong!!! Can you please do something about it?
user
Hi Gala,

Sorry, we have no way to deal it with you. We could only help you check where it is.
user
Dear Daisy! Iv contact you custom. They said - they never had my package. And it’s being very weird the parcel being sent from Guangzhou to Foshan and then back to Guangzhou. Actually it’s looks like EMS agent loose or stole my package. It’s expensive nice things. My own stuff. Very dear to me. And I spent lots of time to look for it. I have friends in China- who helping me. They also investigated and we called custom. Customs never had my parcel. And in your tracking system it’s there. Is it some kind of trick to get off responsibilities?
user
Hi Gala,

Do you send it by yourself? You'd better let your friend help you ask for compensation if it's lost.

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Considering that my item is a 24kg luggage of used personal clothes. No brands and nothing new.
Tracking Number: EB730116593CN
Thank you!!!

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