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Please I need a clarification about my situation. 1 month no news!

Asked by Elias K | 11/9/2020 3:47:23 AM

I posted my parcel via EMS from China to the Philippines on 10/12, and I always receive the same type of tracking updates: Delivered to the carrier for transportation then Returned, remarks: returned after security check. It happened more than 3 times. I feel like my parcel is stuck in Guangzhou, now it has been a month. Is it a common thing? Is the tracking accurate?
Considering that my item is a 24kg luggage of used personal clothes. No brands and nothing new.
Tracking Number: EB730116593CN
Thank you!!!

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3 Answer(s)

Daisy 11/9/2020 8:13:23 PM

Hi Elias K,

It's normal now. There will be update when it arrives in Philippines. You'd better wait for more days to get update.

Elias K 11/10/2020 12:49:30 AM

广州市, 【广州国际中心】退回,备注:安检退回= returned, remarks: security check returned
In my tracking, I find this more than 4 times. Do you know what is the reason?

Daisy 11/10/2020 10:08:13 PM

Hi Elias K,

It didn't pass the security the check in the past days.

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