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My package has been stuck at "processed through a facility" for over 60 days

Asked by Brandey | 2/24/2021 2:02:23 AM

My package was shipped on December 12, 2020 and I still have not received it. On the tracking online it says that it has been Your item has been processed through a facility in GUANGZHOU, CHINA, and has been stuck at that since December 15, 2020. My tracking number is RV523469189CN. Please help I have been waiting for this package for a very long time. I just want to know where my package is and why it is stuck.

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1 Answer(s)

Daisy 2/27/2021 3:53:32 AM

Hi Brandey,

It's still stuck in Guangzhou, China now. You'd better wait for more days to get update. If it's stuck there for a long time, you need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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