my package is stoppped somewhere . LI005464915CN
Asked by Sergei Kolesov |
0
Hello.
I haven`t received my package yet.
Last date is on 18 mars . I don`t know where is my package LI005464915CN
Sergei Kolesov
6955 Cagiallo
Switzerland
I haven`t received my package yet.
Last date is on 18 mars . I don`t know where is my package LI005464915CN
Sergei Kolesov
6955 Cagiallo
Switzerland
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1 Answer(s)
Daisy
Reply
0
Hi Sergei Kolesov,
According to the records, your package left Shenzhen on March 10th, and there were two "airline departure" and "aircraft arrival" records on the 12th and 18th respectively. "Aircraft arrival" usually indicates that the plane carrying the package has landed, but it doesn't necessarily mean that the package has completed subsequent unloading, sorting, or customs clearance procedures.
This stage is most prone to delays, mainly due to the following possible reasons:
Transit connections: International air freight often requires transit. Your package may be waiting at a transit port (such as a major European cargo hub) for the next flight, a process that can take several days.
Destination country customs clearance: After arriving in Switzerland, the package must undergo customs inspection. During peak import seasons or when customs conducts random inspections, processing times can be longer. As the recipient, you need to pay attention to any notifications requiring your cooperation with customs clearance (e.g., providing customs information or paying duties).
Flight or ground handling delays: Weather conditions, flight schedule adjustments, and cargo backlogs at airport cargo terminals can all cause delays.
Immediate Steps You Can Take
Instead of passively waiting, we recommend you proactively track and monitor the package through the following official channels:
1. Check the Swiss Post website (The most important step)
After your package arrives in Switzerland, subsequent delivery will be handled by Swiss Post. Please be sure to check on the Swiss Post website.
Website: www.swisspost.ch
How to track: Find the Tracking entry on the homepage and enter your tracking number LI005464915CN.
2. Contact Swiss Post Customer Service
If the website shows your package has arrived in Switzerland but the status remains unchanged for an extended period, we recommend directly calling Swiss Post customer service for details.
Customer Service Hotline: 0041-848-888-888
Preparation: Prepare your tracking number, both your Chinese and Swiss addresses in advance for quick customer service assistance.
3. Contact the sender
Contact the person who sent your package or the merchant who sent it and ask them to check with China Post. As the sender, you have the right to initiate formal inquiries and claims with the carrier, and sometimes obtain more detailed information than the recipient.
Some Notes and Reminders
Timeliness: For small packages sent from China to Switzerland, including transit and customs clearance, about 20 days is normal. Currently, this is still within a reasonable timeframe, so there's no need to worry too much.
Customs Clearance: We suggest you check for notifications from Swiss customs or postal services, as you may need to provide customs documents or pay customs duties.
Information Delays: Logistics information may occasionally be delayed or not scanned in a timely manner, so updates may not be as real-time.
In summary: Your package is currently experiencing a normal international shipping delay, most likely transiting or awaiting customs clearance. The most effective way is to check on the Swiss Post website or call their customer service; this will provide you with the most accurate status information.