My parcel hasn’t been delivered? What do I do?

Asked by pcs166 | 1/29/2021 6:46:43 PM

According to the tracking (LZ352695709CN) my item was delivered by Royal Mail on 13th October 2020 but it wasn’t.
Royal Mail say that I have to clam through you as International mail rules mean claims for loss or damage are considered by the postal provider of the country the item was sent from.
This applies regardless of which country the item was last tracked to.
What do I do next?

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 1/30/2021 5:59:22 AM Reply

Hi pcs166,

If you don't receive it in time, you need to contact the seller to reflect the problem and get a solution from the seller as soon as possible.

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