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My parcel is stuck in Shenzhen Swap Bureau

Asked by Anna | 5/26/2020 3:30:47 AM

Hello! My parcel (tracking number: LZ035412687CN) has been stucked in Shenzhen Swap Bureau since the 3rd of May. Since then, I haven't got any update. I know there might be some delays due to coronavirus but I'm starting to get concerned now. When may I expect any update or information?
Thank you for your help.

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7 Answer(s)

Daisy 5/26/2020 9:34:41 PM

Hi Anna,

It's still stuck in Shenzhen now. Due to the coronavirus, packages are processed slowly. The time for it to move again depends on the processing time of China Post. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

Alex 7/20/2020 1:55:59 AM

Hello, it says Shenzhen, Import Swap Bureau retained since 11/07/2020 then it says that is in destination country. Can you please check my tracking number ( EE595336289GB) Is it still at the Bureau or is on his way to destination?

Daisy 7/20/2020 7:26:24 AM

Hi Alex,

It's on his way to destination now:

EE595336289GB:
2020-07-20 17:46, Guangzhou City, arriving at the Guangzhou International Center (via transfer)
2020-07-20 15:14, Shenzhen, leaving the Shenzhen Swap Bureau, the next stop ,Guangzhou International Center( via transfer)
2020-07-11 13:44, Shenzhen, Import Swap Bureau retained.
2020-07-08 14:28, Shenzhen, arrived at the Shenzhen Mail Processing Center (via transfer)
2020-07-08 14:18, Shenzhen, import customs release.
2020-07-06 09:03, Shenzhen, mail clearance completed .Shenzhen
2020-07-05 14:25, Shenzhen, Customs has been released.
2020-07-05 10:57, Shenzhen, sent to the import customs.
2020-07-03 17:40, Hong Kong AMC, Departure from The Trans-Foreign Transfer (Third Country Transfer)

shangeri 9/11/2020 10:28:29 AM

Hello,
I need help, my parcel has been stuck on Shenzhen, leave [Shenzhen Exchange Bureau], next stop [Guangzhou International Center] since August 7, 2020. It has been more than one month. Is my package lost? Please help, track number: LZ234654387CN

Daisy 9/12/2020 3:00:53 AM

Hi shangeri,

I suggest you wait another 20 days to see if there is any update for it. If no, it has a high chance of lost there. Then, contact the seller to reflect the problem and get a solution.

Habib Jabre 4/12/2021 1:56:04 AM

My parcel #RE162040991CN# has been stacked since 20th of Dec 2020
2020-12-20 10:19
Shenzhen, sent to the import customs
any chance to receive it yet?
Thanks

Daisy 4/12/2021 7:13:50 PM

Hi Habib Jabre,

According to the latest tracking information, it couldn't pass the customs check and is still stuck at the customs now. You couldn't receive it. What you need to do now is to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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