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My parcel was stuck


Hello! My tracking number is EG003946305KR, and I received a message stating that there is a tax charge for my order. I apologize for not being able to call you, which is why I'm reaching out through this message.

Could you please provide me with details on how and how much I need to pay for the tax?

2 Answer(s)

Hi Olha,

Who sent you the message? Sorry, the charge is charged by the customs, we don't know how much you need to pay. You need to contact them to ask for details.

Okay, maybe I misunderstood something in this situation. Please help me with my problem: EG003946305KR has been stuck for over 1.5 months. I don't understand how to resolve this issue.

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