Good day. I have a parcel that its expected to be delivered with the tracking number 'CN104976235JP'. The customer reports that the package has not been received yet and according to the records its delayed at customs waiting for payment.( 广州市，等待用户缴税). Would you help me with instructions on how to release the parcel so it reaches its final destination? Thank you very much, hope you have a great day ahead.

Dear China Post Customer Service,

I am writing to request assistance with a parcel I sent from Poland to China, which is currently being held in Ningbo City. The tracking number is CP305987765PL.

This parcel is a **return shipment** of a product that turned out to be a scam. It has **no commercial value** and is not intended for resale or import. It appears that the parcel is being delayed due to a request for tax payment.

Please kindly note:
- This is a **non-commercial return**.
- The package should be classified as **"Returned Goods – No Commercial Value."**

I kindly ask for your help in releasing the package from customs without requiring tax payment, as it is a return of a defective item.

If you require any documents or a written declaration from my side, I am happy to provide them.

Thank you for your assistance. I look forward to your reply.

Best regards,

Is there a reason the package is held in customs since November 5, 2018? Is there information needed to deliver the package? Thank you for your assistance.