Need help package stuck in import custom
Asked by Joanna | 3/20/2019 8:26:08 PM
Joanna 3/20/2019 8:30:52 PM
Also here is my tracking number EJ236971949AU
Joanna 3/22/2019 8:13:36 AM
Hello? i am waiting for your help
Daisy 3/23/2019 4:15:03 AM
You'd better check your smart phone to see if you receive any information about the package. It should be in Chinese. It seems that it's stuck at the customs. If you couldn't find one, call China Post customer hotline 11185 (then 8 for English service) to check it.
Joanna 3/24/2019 3:50:00 PM
So I have not receive any message about my package and do you happen to know why it is stuck in customs? Also which customs is stuck at? like the Hongqiao or Pudong custom? Looking forward to hear from you ASAP. Thank you for your help
Daisy 3/24/2019 8:10:15 PM
Sorry, I couldn't get that information from the tracking number. You need to call China Post customer hotline 11185 (then 8 for English service) to check it.