Order stuck in customs for over a month

Asked by Matt | 8/30/2021 7:16:23 AM

Order RN320017771GB stuck in customs since 23/07/2021, been over a month now can you see why it is still in customs?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 9/1/2021 8:12:02 PM Reply

Hi Matt,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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