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EB091567102BR stuck in customs for more than a month


Hello, this is a returning package for a defective product.
Seems its stuck in customs on Shenzhen for more than a month, what happened? What can be done about it?

1 Answer(s)

Hi Sergio Valeriani,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check.

Number: EB091567102BR
Package status: In transit
Country: Brazil -> China
2021-04-14 10:52 Shenzhen, sent to the import customs
2021-04-14 09:07 Shenzhen, leave the Shenzhen Mail Processing Center, the next stop, Shenzhen International Mail Processing Center (via)
2021-04-13 20:19 Shenzhen, Arrival at Shenzhen Mail Processing Center (via)
2021-04-13 16:50 Shenzhen, flight arrival
2021-04-13 13:40 Beijing, flights take off
2021-04-13 12:01 Beijing, Leave Beijing Terminal, Next Stop Shenzhen Mail Processing Center (via)
2021-04-12 14:55 Beijing, Arrival at Beijing International Tianyu Processing Center (via)
2021-04-07 10:21 Sao Paulo, Departure from The Foreign Export Swap Bureau (not yet arrived at China Post)
2021-04-02 05:40 Sao Paulo, arrive at the Foreign Export Swap Bureau
2021-04-01 10:53 Brazil, Brazil has received

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