China Post Tracking

Package arrived and returned

Asked by Sophie | 1/30/2019 1:22:57 PM

My package arrived in Canada, it does not say a delivery attempt was done and was returned to China. Why? What happened? When will I receive my package?

1 Answer(s)

Daisy 1/31/2019 8:14:55 AM

Hi Sophie,

The reason for return back may the address is not correct or it's not allowed to be imported to Canada. You'd better contact the sender to give you a solution for it. Let the sender send it again to you or refund you if this is an order from a seller.

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February 5, 2019 is the traditional Chinese Lunar New Year. To celebrate the festival, we stop answering questions for shipment as of Feb. 4 and will recover the service from Feb. 11. If you have any question about the shipping, please check by using the tracking tool or ask after Feb. 16. Happy holidays!