I had a package sent to New Zealand, however, when it arrived at the destination it was returned to China. Why was it returned and how can I locate my package to have it redirected back to New Zealand. I have tried to make contact with the merchant/seller t by email since this event asking why my package was returned and seeking a refund but they have not replied. It is very difficult trying to sort this out from the other side of the world and I would appreciate your help and support to answer the questions I have along with an address or email so I can contact the distributor of where the package was uplifted from. Please help me!
Thank you, so much.
Ania

Aliexpress tracking number 91094210311903258261 on route to New Zealand from China. Aliexpress website tracking shows this as still not reached New Zealand. But seller says the package was 'refused signed' when delivered in New Zealand. This is incorrect as package was never received or seen [tracking indicates the same]. Seller says package being returned to China. If you can please help. Did the package arrive in NZ? Was it refused somewhere? Where is it now; and approx what time frame away from that destination? Thank you; your assistance is much appreciated.

I have a package that has “arrived” in New Zealand over a week ago and it hasn’t updated on the New Zealand post website, it still says it’s on international departure… I had another parcel arrive yesterday and it was delivered today from China so customs isn’t delayed? My tracking number is LE192840219CN