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Package Handed by customs


Please help me not to loose my package.
I bought a pair of boots from ioffer seller and the package has been handed by customs over two months ago. The seller disappeared.
Please let me know where to call, who to contact to have my package .

Please let me know what to do when my package is handed by customs in China. I need to find out by my own

8 Answer(s)

Hi Marcela,

In general, the seller should contact the customs or China Post to deal with it. As the seller disappeared, could you open a dispute to ioffer to ask your money back? It's hard for you to contact customs in China.

It's stuck in Zhengzhou customs. Their phone number is (0371)65599000. But I think you couldn't get connected with them smoothly. They only speak Chinese. So, it's hard for you to communicate.
First of all thank you very much Daisy.
The situation is very complicated. I'm very sad. I can pay the tax for the customs. I just want to know hear from them. I already contacted ioffer but they didn't help me to solve the problem. So bad when we trust someone thinking they can be nice and this are so bad
hi my item status hand over to airline..what is mean??this is my track no RF718548233SG
Hi meowmeow,

Tracking information for RF718548233SG is:
2019-07-25 00:00 - Information Received

This means the seller has not handed it over to Singapore Post.
recieved by custom or already ship to my country??
Hi meowmeow,

It hasn't shipped.
hi ..can you check it my parcel already ship??where is it now??
Hi meowmeow,

The latest status for this item is Arrival at Destination Post (Country: SG), reported on Tuesday 30 of July 2019, at 10:43 AM.

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