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PACKAGE NOT MOVING

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Tracking is showing this and no update since:
2025-07-15 03:12
In-Transit
Guangzhou,Item Held by Customs

I have reached out to superbuy my agent and they have no information for me. If there is an issue can china post please return the item.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?
How do I track a package from China?
Why can't I track my China Post package?

1 Answer(s)

user
Hi carl,

Sorry, we are only a tracking platform and couldn't return it back for you. You need to contact the sender to help you contact China Post to do that.

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