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Package not moving....


Hello. I have been tracking my package tracking number LY232869938CN. It says it arrived at the sorting center on May 20, 2020 (according to you site). Using 17 Track I get this information:
2020-05-20 15:27
Tianjin, delivered to air transport
2020-05-20 06:42
Beijing, leaving the Beijing International Mail Exchange Station, the next stop , Tianjin Mail Processing Center
2020-05-19 23:19
Beijing, delivered to air transport
2020-05-17 14:54
Beijing, Beijing International Tianyi Processing Center has been exported directly sealed
2020-05-16 22:09
Beijing, arriving at Beijing Xinshun Processing Center
2020-05-16 22:02
Beijing, leaving Wangfujing in the Jingmen Area, the next stop , Beijing Xinshun Processing Center
2020-05-16 15:45
Beijing, "Jingmen Area Wangfujing" has received, agent: Yu Jinrong, Tel: 18519363863
2020-05-05 23:02
Logistics order created

It seems like it moved quickly for a few days then just stalled out since the 20th. Any information you can provide about this package will be greatly appreciated.

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1 Answer(s)

Hi Mary Jo,

It's in transit to the USA now. It usually takes about 30-60 days to have update showing it arrives in the USA after it was delivered to air transport. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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You said it is not normal if the package is not moving over five days

Does "five days" mean only working days ( Mon- Fri) ?

or whole week?

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