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Package not received

Asked by Orpha | 4/25/2018 11:57:30 PM

The tracker says that my package arrived on Feb. 11th to Taiyuan. But I haven't received anything yet. I went to the China post office and they said it hasn't arrived.

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3 Answer(s)

Daisy 4/26/2018 4:11:00 PM

Hi Orpha,

Please provide your tracking number here in order to check it for you.

Homerdaisy 8/25/2020 9:14:03 AM

I ordered an item from China on May 25th, processed on May 28th, stuck in Shanghai on May 30th, then miraculously delivered on August 7th. Problem here is it was apparently delivered in Winnipeg but I live in Aurora, Ontario. Can't figure out how an 81 pound box can be delivered to a wrong province, without having Duties and Taxes assessed to it. Someone fucked up here.

Daisy 8/27/2020 12:51:55 AM

Hi Homerdaisy,

If it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Canada Post to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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