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Package stuch at customs clearance

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Hi! My order has been shipped more than a month ago but when I check EMS tracking its status is "Ready for customs clearance" since October 4. Tracking number :EG285889829KR. Can you please check it and help me with it?

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2 Answer(s)

user
Hi darina gavrish,

It's stuck at the customs of Guangzhou now. It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
user
Hi daisy, thank you for your reply!
I contacted the receiver in China (it is like a proxy address) and they said they aren't responsible for customs clearance and I should do it myself. Is it possible to clear the customs if I'm not in China and don't have Chinese phone number?

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My parcel is sent from South Korea to China address to transportation Company
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Do I need to ask transportation company to make some actions or wait for customs clearance ? is it a normal status at customs clearance ?



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