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Package stuck at customs

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Hi,
My package arrived with Guangzhou customs on the 18/10/2021 and it hasn't moved from there since, it is now the 28/10. Can someone confirm how long it will remain in customs please before arriving at its destination. Package was sent on the 30th September. The below message was given on the tracking information:
"Guangzhou City, import customs retention pending inspection"

4 Answer(s)

Hi Rian McCarthy,

Please provide the tracking number in order to check it for you.
RN767536395GB
Thank you
Hi Rian McCarthy,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
CY125853679US is my tracking number. My package has been sent out and held at customs in Guangzhou about the same time as McCarthy. What should I do now? Please advice!

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