China Post: 86 10 11185 EMS: 86 10 11183

Package stuck at customs


My package arrived with Guangzhou customs on the 18/10/2021 and it hasn't moved from there since, it is now the 28/10. Can someone confirm how long it will remain in customs please before arriving at its destination. Package was sent on the 30th September. The below message was given on the tracking information:
"Guangzhou City, import customs retention pending inspection"

4 Answer(s)

Hi Rian McCarthy,

Please provide the tracking number in order to check it for you.
Thank you
Hi Rian McCarthy,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check.
CY125853679US is my tracking number. My package has been sent out and held at customs in Guangzhou about the same time as McCarthy. What should I do now? Please advice!

Related Questions

Why is my package is stuck in customs? (2 replies)

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.

Was stuck in customs when checked it says it's accepted does that mean it's clea (0 reply)

Received a email stating my package was stuck in customs waiting inspection. When I pulled it up it's saying accepted. Does that mean it's no longer stuck in customs and on the way to me?

Package stuck in customs? (3 replies)

I sent a package to Shenzhen from NY using USPS but after it arrived in China customs it has not updated or moved for two weeks since processing. Is the package lost or stuck in customs? The tracking # is CH109442119US

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!