Package stuck at customs
Asked by Sarah |
0
Hi my package with the tracking number EW168132719FR has been stuck at customs fort 15 days due to a missing form or bill but everything was packed right in my end at the post office so I don’t understand this package is just An order a send back to the seller !
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1 Answer(s)
It's waiting for the recipient to submit declaration materials to the customs now. He can call 0755-26755971 to ask how to get it released.
Tracking Number: EW168132719FR
Package Status: In Transit (28 days)
Country: France -> China
China Post:
2025-12-19 09:59 Shenzhen 51810349, waiting for the recipient to submit declaration materials to the customs, [Shenzhen International Customs Broker], Tel: 0755-26755971
2025-12-18 15:57 Shenzhen 51805300, the email left [Shenzhen International Exchange Bureau, Guangdong Province] and is being sent to the next stop.
2025-12-17 09:22 Shenzhen 51805300, the mail arrived at [Shenzhen International Exchange Bureau of Guangdong Province]
2025-12-17 05:03 Guangzhou 51040034, the email has left [Guangzhou International Exchange Bureau] and is being sent to the next stop.
2025-12-17 05:03 Guangzhou 51040034, the mail arrived at [Guangzhou International Exchange Bureau]
2025-12-16 11:05 Guangzhou City 51040034, retained by the Import and Exchange Bureau
2025-12-15 06:14 Sent to carrier
2025-12-12 20:16 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2025-12-12 19:08 Arrive at the Overseas Export and Exchange Bureau
2025-12-11 14:22 【FR】Received
La Poste (Colissimo):
2025-12-19 09:59 CN, The import/export formalities of your package are suspended due to a missing invoice. Our services may contact you.
2025-12-18 10:57 CN, Import/export formalities are in progress on your package.
2025-12-16 11:05 CN, Your package continues its journey to its destination territory.
2025-12-12 20:16 EN, Your package is ready to leave its shipping territory. It will be handed over to the carrier for delivery.
2025-12-12 16:21 EN, Your package is in transit on our logistics platforms.
2025-12-11 19:43 EN, Your package is in transit on our logistics platforms.
2025-12-11 17:56 EN, Your package is being transported to the logistics platform.
2025-12-11 14:22 EN, Your package has been dropped off at a postal point.
2025-12-11 14:16 FR, Your Colissimo will soon be entrusted to us! It is being prepared by your sender.